Scale E-commerce Support Without Scaling Headcount
Handle orders, returns, refunds, and sales workflows automatically—delivering faster resolutions and consistent experiences, even during peak traffic.
Build Relationships That Last
Product Discovery & Availability
Help customers find the right products instantly. Answer questions about stock, variants, pricing, compatibility, and delivery timelines in real time — reducing drop-offs and increasing conversion.
Order Tracking & Delivery Updates
Provide proactive order visibility without agent intervention. Share live tracking updates, shipping status, delays, and estimated delivery times — keeping customers informed and reducing support volume.
Returns, Refunds & Exchanges
Turn returns into seamless experiences. Automate eligibility checks, generate return labels, process refunds, and suggest exchanges - improving resolution time and customer satisfaction.
Payment, Invoice & Billing Queries
Resolve billing questions instantly and accurately. Retrieve invoices, clarify charges, update payment methods, and handle transaction disputes — all within a single, natural conversation.
Single Unified Platform for all your CX Needs
Ideate
Identify high-impact retail use cases where AI improves conversion and reduces friction — from order tracking and returns to recommendations, loyalty, and peak-season automation.
Build
Create AI workflows in simple language, connect to ecommerce and CRM systems via APIs, and set clear guardrails for fast, reliable deployment.
Optimize
Continuously refine performance through simulations, A/B testing, and KPI tracking (resolution rate, CSAT, deflection) to drive measurable gains.
Scale
Expand across channels and geographies while maintaining consistent CX — increasing automation and revenue without increasing costs.
